We booked this cruise a year ago. We arrived at port and got of the coach we then queued to get our cruise cards. We then had to queue to get to the entrance. They closed the doors because of the volume of people, We can accept this, but there were very few staff present, in fact they were badly understaffed. We spent a hour creeping up the stairs to the scanners. Once through the scanners there was a horrendous snake queue to get to check-in there was no staff present and people were trying to push in . My wife being blind could not go to the loo on her own because it would mean we would loose our place. We spent best part of three hours queuing to check-in. There were no drinks being offered. We got to our room at long last, the room was lovely.

The FOOD. If you like cold (luke-warm ) food you will like it, when we complained to the head waiter he said that was how it comes up We went to get our selfs a mugs of tea, the water was tepid it had that scum on the top that tells you that it is not hot enough. Again I asked why it was like that and all I was told is that is normal and it dose not get any hotter

We went to the seven seasons restaurant hoping the food might be hotter but no it was just the same. Read more